Shipping and other FAQs

Product & Sizing Information

Product Returns & Warrantee

Shipping Information

Privacy Policy and Security

Contact us

 

Product & Sizing Information

How do I know if the watch will fit my wrist?

The dimensions of our products can be found in the specifications tab under each individual product. Our leather and silicon bands allow for adjustment to most wrist sizes. Steel band watches can be manually altered by adding or removing the buckle/link to fit your wrist. For any concern regarding the fit of the watch on your wrist, please contact us directly via email.

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Product Returns & Warrantee

What if I need to return an unused product?

Undamaged and unused products that are purchased on Charlesdelon.com can be returned within 30 days of your invoice date with a full refund of the product amount. Delivery charges will not be refunded. Additionally, charges or shipping fees involved in returning the product to us will be the responsibility of the buyer. Should you have any concerns regarding product returns, please contact us directly via email.

 

What happens if I receive a damaged or incorrect product?

Our watches are manufactured with the highest quality and are carefully checked before leaving our warehouse. Should any damage occur during the shipping process or should you receive a product different from your invoice, please contact us directly via email with your invoice number and description of the problem.

 

What if my watch stops working?

The warranty for Charles Delon products is 1 year from the date of purchase on manufacturing defects only. Please note that the warranty does not cover discharged batteries, normal "wear and tear" or aging of any part of the watch or strap. In order to claim warranty, please contact us directly via email.

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Shipping Information

 Which countries do you deliver to?

Charles Delon ships worldwide.

 

What is the shipping-cost?

We offer a flat rate shipping fee of US$4.99 for standard shipping and US$49.99 for express shipping. Delivery timing for each service is listed in the below table.

  Service

Cost

Delivery Time

  DHL Standard Shipping

US$4.99

6-14 Business Days

  DHL Express Shipping

US$49.99

1- 3 Business Days

 

Note: All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient.  Duties and taxes (if any) vary by country - please contact your local customs office for more information.

Additionally, shipping fees will not be refunded for packages that are refused due to VAT/duties or for any product returns.

 

What is the delivery time?

For standard shipping, normal delivery time is 6-14 working days from the date the order is shipped. After your payment is authorized and verified, it can still take up to two working days to process your order. If your order is placed after 2pm HKT on a Friday, your order will likely be shipped out on the following Monday. If a product is out of stock or if shipment is to a remote location, the delivery time can be longer and we will inform you via email in such situations. We ship with DHL and offer you tracking-services for all our products. Your tracking code will be emailed to you once your order is shipped.

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Privacy Policy and Security

What's your privacy policy?

Please click here for our privacy policy

 

Is my credit card transaction secure?

Yes! Charles Delon / Time Zone Industries Ltd. does not collect or store any credit card information used during your transaction. All payments are processed through Paypal.

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Contact us

I still have questions, how do I contact you guys?

If you have any questions that we haven't answered, please feel free to drop us a line or send us an email. Our contact details can be found here. Please keep in mind that our offices are closed on weekends and holidays so we often need some extra time if you contact us outside of regular business hours

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